What's the real EBITDA hit of 1 percentage point of void rate at scale

Quick math, then the explanation.

Stack: 10 units × $1.2M AUV = $12M net sales. 1 percentage point of excess void rate = 0.01 × $12M = $120,000 in voided revenue per year.

Most operators stop there. Wrong number. Voided revenue at zero-COGS recovery would be $120K of pure margin, but voids carry the food cost AND the labor cost already spent on that ticket. So the actual P&L hit is:

- Recovered revenue if you fix the pattern: ~$120K - Less the COGS you spent that you can't get back on the voided tickets: ~$38K (assuming 32% food cost) - Less the labor you spent already: ~$36K (30% labor cost) - Net P&L recovery: ~$46K of pure EBITDA per percentage point of void rate at this scale

Now annualize against your equity. At a 5x EBITDA multiple, $46K of annual EBITDA is worth ~$230K in enterprise value. Per percentage point. Per year. For a 10-unit chain.

A 16-unit chef-led group running 3pp above the peer band on void rate is sitting on roughly $700K of enterprise value just from this one signal. That's why the Void Hunter exists — and why the next move after the report is a 5-minute conversation with one name, not a CFO project.

Source-tag for this answer: Estimated. Food cost and labor cost are reasonable industry midpoints; your actual numbers may differ. The framework holds across the range. For your specific stack, drop a Toast employee-performance CSV at never86.ai/trial and we'll compute the exact lever in 30 seconds.